FAQs

Balloon Connexion has taken every precaution to make your online ordering process trouble-free and convenient. The How To Place an Order page will help you get started with your first online order.

At any time when you are asked for your Email Address and Password you have the option to click on Forgot your Password? to receive an e-mail message containing your new password.

There are few different ways you can access products on our web site.

First you may search by product code:

• Qualatex product start with Q, example: Q43956
• Anagram product start with A, example: A2755201
• Betallic product start with BL, example: BL14901G
• "FULLTEXT" keyword, example: FROZEN or MICKEY or SPIDER-MAN etc...

Second, you may navigate by using CATEGORIES listed at the top of the pages.

Please contact our Sales Representatives sales[at]balloonconnexion[dot]com to track your order during the above listed hours. Please be prepared to give us your customer number and Sales Order number. Our Sales Representatives will be able to give you information on where your package is and when it will arrive.

Yes, please contact Sales Representatives and ask for Customer Order Terms & Conditions. We also have minimum order quantity requirements for Foil and Latex Balloons:

Foil Balloon minimum order quantity requirements:

• 4"/9" & Minishape Balloons require 10 per item number minimum and must be ordered in multiples of 10.
• 18" ~ 20" Balloons require 5 per item number minimum and must be ordered in multiples of 5.
• 22" ~ 36" & Special Shape Balloons require 3 per item number minimum and must be ordered in multiples of 3.
• Bouquet In A Box require 3 per item number minimum and must be ordered in multiples of 3.

Latex Balloon minimum order quantity requirements:

• 5" ~ 16" Balloons require 1 bag per item number minimum and must be ordered in multiples of 1 bag.
• 11" 25CT/BAG & 30"/3FT Giant Balloons require 3 bag (2/bag) per item number minimum and must be ordered in multiples of 3 bag.

All local sales will subject to 9% GST unless export with proven document. We are Global Refund member www.globalrefund.com. That mean as a foreign visitor, you are entitled to claim back the partial GST (your refund amount is the GST less an administration fee for Global Refund) that you pay on your purchase from Balloon Connexion Pte Ltd when you leave Singapore from Changi Airport.

Singapore customer:

     ~ Option 1: Cash, NETS, PayNOW, or Bank Transfer upon pickup.

     ~ Option 2: Payment in advance by PayNOW or Bank Transfer to our DBS bank account before delivery. 

Oversea customer:

     ~ Option 1: Payment in advance by Bank Wire to our DBS bank account. (SGD15* bank charges applies per transaction).

     ~ Option 2: Payment in advance by VISA/MASTER Credit Cards via Strip. (Subject to 3.5~3.8%* processing fee)

*We reserve the right to make changes at any time without prior notice.

Yes. Balloon Connexion is a business-to-business wholesale supplier.

You may contact us using one of the following options:

• Telephone Number: (65) 6241 6350
• Fax Number: (65) 6241 6354
• Mailing Address: Block 3018 Bedok North Street 5, #01-07 EASTLink Singapore 486132
• Customer Service: cs[at]balloonconnexion[dot]com

LOCAL customer

Orders placed before 12 noon (GMT+8), Monday-Friday, will deliver the next business day. Orders placed after 12 noon (GMT+8) will deliver the business day after tomorrow. Subject to stock availability.

• FREE delivery within Singapore on all orders of SGD900 or more on a Single Invoice.
• FROM SGD20 delivery charge within Singapore applies to single invoice below SGD900.

You may collect your order from our warehouse during business hour as soon as you confirm your order and we have packed and ready for pickup.

Oversea customer

EXWORK Singapore
Current shipping rates apply.

International freight charges will be determined upon confirmation of order. Please call (65)6241 6350 to speak to a Customer Service for more details.

All products must be purchase within 14 days from the invoice date. Exchange merchandise is subject to a 20% restocking fees. We will only accept restocking products when they are in good resale condition. Seasonal merchandise and items sold as specials clearance are not subject to return.

Please call (65)6241 6350 to speak to a Customer Service to report your exchange and return request.

If you receive incorrect merchandise, damages items or did not receive merchandise you ordered, please contact us within 3 working days of the invoice date. Your satisfaction is important to us. Please call for further instructions if you need to return merchandise.

We will be happy to replace the product deemed to be defective.

• Latex balloons ~ within 1 month from the invoice date
  *Returning latex balloon must be at least 80% unused portion with the original packaging poly bag
• Microfoil & Bubble balloons ~ within 3 months from the invoice date

However we cannot replace products that have been misused, including balloons that have been punctured or cut, over-inflated balloons, improperly heat-sealed balloons, and balloons deflated by “stabbing” will not qualify as defective.

Conwin products warranty period is ONE year from the invoice date. Conwin product warranty does not cover defects resulting from accidents, damage incurred in shipping, alterations, unauthorized repair, failure to follow instructions, misuse, neglect, fire, flood, normal wear and tear, and acts of God.

Balloon accessories are not covered under warranty.

Please report to cs[at]balloonconnexion[dot]com, we will email you the Product Authorize Return Form to fill out and return with the product to us, so our support team can help you quickly and efficiently. Thank you!

Liability Policy: Your sole and exclusive remedy is limited to the return and replacement of said merchandise. You shall have no right for incidental or consequential damages.