Frequently asked questions?

We have complied a list of frequently asked questions to assist you with online information. If you have a question that you do not see answered here, please contact our Customer Service Representatives at (65)6241 6350 between 8:30am ~ 6:00pm (GMT+8) from Monday to Friday. You may also e-mail cs@balloonconnexion.com

Balloon Connexion has taken every precaution to make your online ordering process trouble-free and convenient. The How To Order Online page will help you get started with your first online order.

At any time when you are asked for your Email Address and Password you have the option to click on Forgot your Password? to receive an e-mail message containing your new password.

There are few different ways you can access products on our web site.

First you may search by product code:

* Qualatex product start with Q, example: Q43956
* Anagram product start with A, example: A2755201
* Betallic product start with BL, example: BL14901G
* "FULLTEXT" keyword, example: FROZEN or MICKEY or SPIDER-MAN etc...

Second, you may navigate by using PRODUCTS categories listed at the left of the product pages.

Please contact our Sales Representatives sales@balloonconnexion.com to track your order during the above listed hours. Please be prepared to give us your customer number and Sales Order number. Our Sales Representatives will be able to give you information on where your package is and when it will arrive.

Yes, please contact Sales Representatives and ask for Customer Order Terms & Conditions. We also have minimum order quantity requirements for Foil and Latex Balloons:

Foil Balloon minimum order quantity requirements:

* 4"/9" & Minishape Balloons require 10 per item number minimum and must be ordered in multiples of 10.

* 18" ~ 20" Balloons require 5 per item number minimum and must be ordered in multiples of 5.

* 22" ~ 36" & Special Shape Balloons require 3 per item number minimum and must be ordered in multiples of 3.

* Bouquet In A Box require 3 per item number minimum and must be ordered in multiples of 3.

Latex Balloon minimum order quantity requirements:

* 5" ~ 16" Balloons require 1 bag per item number minimum and must be ordered in multiples of 1 bag.

* 11" 25CT/BAG & 30"/3FT Giant Balloons require 3 bag (2/bag) per item number minimum and must be ordered in multiples of 3 bag.

All local sales will subject to 7% GST unless export with proven document. We are Global Refund member www.globalrefund.com. That mean as a foreign visitor, you are entitled to claim back the partial GST (your refund amount is the GST less an administration fee for Global Refund) that you pay on your purchase from Balloon Connexion Pte Ltd when you leave Singapore from Changi Airport.

Singapore customer: Cash, NETS, DBS PayLah! or Local Bank Cheque upon pickup. Cash or Local Bank Cheque upon delivery. Payment in advance by online funds transfer to DBS bank account.

Oversea customer: Payment in advance by Bank Wire to OCBC bank account. SGD20 Bank charge applies to Single Invoice below SGD900. Pay by VISA/MASTER Credit Cards via Stripe, subjected to 3.5% processing fee.

*We reserve the right to limit payment terms, and to make changes to our policies as needed.

Yes. Balloon Connexion is a business-to-business wholesale supplier.

Yes. Balloon Connexion is a business-to-business wholesale supplier.

You may contact us using one of the following options:

Telephone Numbers: (65) 6241 6350

Fax Numbers: (65) 6241 6354

Mailing Address: Block 3018 Bedok North Street 5, #01-07 EASTLink Singapore 486132

Customer Service: cs@balloonconnexion.com

You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.

Login for Existing Customers
All existing customers may logon to the web site at any time. In order to view all product pricing and place order, you must type your Email Address and Password at LOGIN page or when prompted for this information anywhere else on the web site.

NEW Customers Registration
If you are not currently set up as a customer, you must register by email us below information;

First Name:                        
Last Name:
Full Company Name:
Company Registration No.:
Postal Code:
City / Province:
Fax Number:
Email Address:
Number of Years You has been in business:
Your current supplier's name:
Brief description of your business:
Products you are interested:

We will use the information you provide to validate you as a new customer. This process may take approximately 1-2 working days. Once we have validated you as a new customer, you will receive a confirmation email notifying you of your login Password. You will now be ready to Login and place online orders. Alternately, if you wish to speak to a sales representative to assist you with your account set up, please feel free to call our toll free phone number, (65) 6241 6350

For your convenience, we also have these other methods available for you to place your order:

Call: (65) 6241 6350
Fax: (65) 6241 6354

Email: order@balloonconnexion.com

Singapore customer:

Orders placed before 12 noon (GMT+8), Monday-Friday, will deliver the next business day. Orders placed after 12 noon (GMT+8) will deliver the business day after tomorrow. Subject to stock availability.

* FREE delivery within Singapore on all orders of SGD900 or more on a Single Invoice.

* FROM SGD15 delivery charge within Singapore applies to single invoice below SGD900.

You may collect your order from our warehouse during business hour as soon as you confirm your order and we have packed and ready for pickup.

Oversea customer:

EXWORK Singapore
Current shipping rates apply.

International freight charges will be determined upon confirmation of order. Please call (65)6241 6350 to speak to a Customer Service for more details.

All products must be purchase within 14 days from the invoice date. Exchange merchandise is subject to a 20% restocking fees. We will only accept restocking products when they are in good resale condition. Seasonal merchandise and items sold as specials clearance are not subject to return.

Please call (65)6241 6350 to speak to a Customer Service to report your exchange and return request. 

If you receive incorrect merchandise, damages items or did not receive merchandise you ordered, please contact us within 3 working days of the invoice date. Your satisfaction is important to us. Please call for further instructions if you need to return merchandise.

We will be happy to replace the product deemed to be defective.

  • Latex balloons ~ within 1 month from the invoice date
    • *Returning latex balloon must be at least 80% unused portion with the original packaging poly bag
  • Microfoil & Bubble balloons ~ within 6 months from the invoice date

However we cannot replace products that have been misused, including balloons that have been punctured or cut, over-inflated balloons, improperly heat-sealed balloons, and balloons deflated by “stabbing” will not qualify as defective.

Conwin products warranty period is ONE year from the invoice date. Conwin product warranty does not cover defects resulting from accidents, damage incurred in shipping, alterations, unauthorized repair, failure to follow instructions, misuse, neglect, fire, flood, normal wear and tear, and acts of God.

Balloon accessories are not covered under warranty.

Please report to cs@balloonconnexion.com, we will email you the Product Authorize Return Form to fill out and return with the product to us, so our support team can help you quickly and efficiently. Thank you!


Liability Policy: Your sole and exclusive remedy is limited to the return and replacement of said merchandise. You shall have no right for incidental or consequential damages.