We have complied a list of frequently asked questions to assist you with online information. If you have a question that you do not see answered here, please contact our Sales Representatives at (65)6241 6350 between 9:00 A.M. - 6:00 P.M. Mon-Fri. You may also e-mail info@balloonconnexion.com

How do I place an online order?
Balloon Connexion has taken every precaution to make your online ordering process trouble-free and convenient. The How To Order Online page will help you get started with your first online order.

What if I forgot my Account Password?
At any time when you are asked for your Username and Password you have the option to click on Password forgotten? to receive an e-mail message containing your new password.

How can I search for products on your web site?
There are a couple of different ways you can access products on our web site. First you may search by product number or keyword. Second, you may navigate by using product categories listed at the left of the product pages.

Can I track my online order once it has shipped?
Please contact our Sales Representatives to track your order during the above listed hours. Please be prepared to give us your customer number and Sales Order number. Our Sales Representatives will be able to give you information on where your package is and when it will arrive.

Is there a minimum order requirement?
Yes, please contact Sales Representatives and ask for Customer Order Terms & Conditions. We also have minimum order quantity requirements for Foil and Latex Balloons:

Foil Balloon minimum order quantity requirements:
4" - 20" Balloons require a 10 per item number minimum and must be ordered in multiples of 10.
22" -36" Balloons require a 5 per item number minimum and must be ordered in multiples of 5.

Latex Balloon minimum order quantity requirements:
5" - 24" Balloons require a bag per item number minimum and must be ordered in multiples of bag
3FT Giant Balloons require a 10 per item number minimum and must be ordered in multiples of 10.

Do I need to pay GST?
All local sales will subject to 7% GST unless export with proven document. We are Global Refund member www.globalrefund.com. That mean as a foreign visitor, you are entitled to claim back the partial GST (your refund amount is the GST less an administration fee for Global Refund) that you pay on your purchase from Balloon Connexion Pte Ltd when you leave Singapore from Changi Airport.

How late can I place an order and have it shipped the same day?
In Singapore, orders can be placed and confirm up to noon Monday through Friday to ship the same day. For oversea customer, we can arrange to ship your packages by DHL, FedEx or EMS. Please call (65)6241 6350 to speak to a Sales Representative for more details.

How can I pay for my order?
Singapore customer: Local Bank Cheque upon delivery
Oversea customer: Payment in advance by Bank Wire. SGD20 Bank charge applies to Single Invoice below SGD900

Do I have to own a business to purchase product from Balloon Connexion Pte Ltd?
Yes. Balloon Connexion is a business-to-business wholesale supplier.

I have a general question, how do I contact you?
You may contact us using one of the following options:

Telephone Numbers
   (65) 6241 6350

Fax Numbers
   (65) 6241 6354

Mailing Address
   Block 3018 Bedok North Street 5
   #01-07 EASTLink Singapore 486132

Electronic Mail
   General Information or Questions: admin@balloonconnexion.com
   Sales & Customer Service: info@balloonconnexion.com
   Webmaster: webmaster@balloonconnexion.com

We reserve the right to limit payment terms, and to make changes to our policies as needed.

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You will find that the online ordering process is simple and suitable for you to use. The information below will give you assistance in getting started with your first online order.

Login for Existing Customers who already have a Username and Password
All existing customers who have a Username and Password that have been setup for them already may logon to the web site at any time. In order to view all product details, you must type your Username and Password at the login section on the homepage or when prompted for this information anywhere else on the web site.

Login for NEW Customers
If you are not currently set up as a customer, you must Register to become a new customer at the Register Here section on the Home Page. We will use the information you provide in the Registration form to validate you as a new customer. This process may take approximately 1-2 business days. Once we have validated you as a new customer, you will receive a confirmation email notifying you of your Username and Password. You will now be ready to Login and place online orders. Alternately, if you wish to speak to a sales representative to assist you with your account set up, please feel free to call our toll free phone number, (65) 6241 6350

For your convenience, we also have these other methods available for you to place your order:

Call: (65) 6241 6350
Fax: (65) 6241 6354

Printable Order Form (PDF)

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F.O.B. Singapore
Current shipping rates apply.

Singapore customer:

Orders placed before 12 noon (+8GMT), Monday-Friday, are shipped the same day. Orders placed after 12 noon (+8GMT) are shipped the following business day.

FREE shipping within Singapore on all orders of SGD900 or more on a Single Invoice. SGD20 delivery charge within Singapore applies to single invoice below SGD900.

Oversea customer:

International freight charges will be determined upon confirmation of order. Please call (65)6241 6350 to speak to a Sales Representative for more details.

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BC will accept returns and replace manufacturer’s defective merchandise. MICROFOIL balloons, which have been over inflated and frayed, cannot be returned. Most manufacturers do not guarantee individual latex balloons, therefore only a full bag of balloons found to be defective can be returned for comparable product.

Seasonal merchandise and items sold as specials clearance are not subject to return.

Returned & exchanges merchandise is subject to a 15% restocking fee.

If you receive incorrect merchandise, damages items or did not receive merchandise you ordered, please contact us within 48 hours of receipt. Your satisfaction is important to us. Please complete the Return Policy for Defective Products form and call for further instructions if you need to return merchandise.

Liability Policy: Your sole and exclusive remedy is limited to the return and replacement of said merchandise. You shall have no right for incidental or consequential damages.

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